FREQUENTLY ASKED QUESTIONS (FAQs)
Do you have questions? Let’s explore some FAQs below to know about Ann House’s products and services
SHIPPING
It depends on your address, we will check and announce you as soon as possible after receiving your detailed address. We do delivery from 10:00AM to 05:00PM every day. In case you need Express service, please contact us via Hotline or Facebook soon to get the fastest support.
Or course you can.
Contact us as soon as possible to ask for change.
PAYMENT
We only apply Bank Transfer for online orders currently.
MICRO | WARRANTY AND MAINTENANCE
Micro Scooters, Micro Balance Bike and Micro Traveling items are guaranteed against manufacturing faults for up to two years from the date of purchase. For more details, visit our GUARANTEE POLICY page.
Our parts are specifically manufactured by Micro-Mobility for use with Micro-brand scooters; this means that our parts are not going to be compatible with any other brand scooters. We would encourage you to contact the manufacturer of your scooter for parts and service, this is always the safest approach. If your brand doesn’t offer such amenities, we’d say that this is a strong reason to choose Micro for your next scooter purchase.
Contact us (Technical Consulting hotline, Facebook or Email) to explain your problem, it will be better with photos included. We will come back to you as soon as possible with a solution. Or you can bring the scooter to our shop that can do Warranty & Maintenance, address here.
MICRO | SALES SUPPORT
When choosing Micro, your decision is sustainable, long-lasting & worthy investment. We are the pioneer and the best scooter brand in the world. Not only do our scooters outperform other brands’ scooters (smoother glide, solid construction and quiet), they also feature “modular” designs— this means that each component on the scooter is unique and replaceable. This includes everything, from wheels and brakes to the handlebar grips and deck (standing platform).
Thus, if a replaceable scooter part wears down over time or your scooter is run-over by a car or truck, we are almost always able to restore the scooter to its original glory via the use of spare parts. Besides, our Salesman with much experience would help you to find the most suitable one!
Our scooters are manufactured with the highest standard of quality control at an ISO-certified manufacturing plant in China. Our products meet all of the worldwide quality standards including ASTM, EN, ANSI, and TUV. The factory is accredited with ISO 9002 international quality standard and has a professional tooling section, plastic injection shop and production facilities. Coupled with an extremely competent R&D team, the factory is always poised to produce the best and most innovative Micro Kickboard products.
Both of them are the push-along scooter with seat, have 3 different designs for children's development. The Micro Mini 3in1 Deluxe Plus is designed for kids aged 12 months to 5 years (seat is small and seat's height can be adjusted). The Micro Mini2go Deluxe Plus is designed for kids aged 18 months to 5 years with large seat (Height of the seat is fixed). So, choosing the most suitable one for your kids to get the long-lasting use!
Regarding kids' scooters, we have categorized by age (from 1 - 5 years, from 2 - 5 years and from 5 - 12 years). For teens & adults (12+ years), we offer scooters by your preference (small wheels, big wheels and free style). You can visit our website and find more details at "Product Description". We hope you could find your best one. If not, we are here to help you!
We are ready to help you every day from 8am - 10pm. You can contact us via Hotline: +84 (0) 983710876 (Sales & Cooperation Consulting), +84 (0) 912926911 (Technique Support); Email: info@microvietnam.com; Facebook: Micro Scooters Vietnam or Ann House; or just click the "Chat Button" on our website to chat with us!
We always encourage parents should buy protective accessories for their kids (helmet, knees & elbows pads, gloves). They must wearing them for sports, including using scooter. Besides, parents should pay more attention to choose the right size accessories for their children for the best using. At Micro, we offer a large number of accessories in many sizes for different ages.